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Kitchen listing photograph from Conway, Arkansas
FAQ

Everything you were about to ask

Answers to the questions agents ask us most. Still have one? Text us at 501.504.9733.

Good to know

Everything you were
about to ask.

How fast will I get my photos?

Photos arrive the same night, before midnight, including twilight photos and 3D tours. Video is ready the next day. Fast turnaround is one of our top priorities, and we never trade quality for speed.

How long does a shoot take?

Most shoots take about an hour. A smaller home can take as little as 30 minutes, and a large property with a full package can take up to three hours. We move quickly without rushing the work.

Do I need to be at the shoot?

No. Plenty of agents leave us the lockbox code and get on with their day. If you've booked a premium video, plan to be there, and we'll coach you through it one line at a time.

How should the home be prepped?

Lights on, fans off, blinds open and pets put away. Please have cars moved out of the driveway and parked on the street, away from the front of the house. We'll handle the small stuff when we arrive, and the Clutter-Free Guarantee covers movable clutter in the photos. Our free Seller Prep Guide makes it easy to send your sellers everything they need.

Do you charge to reschedule or cancel?

Never. Life happens on listing day, and it's almost never the agent's fault. Reschedule or cancel anytime at no cost. We never want to be a burden on your listing.

What is the Clutter-Free Guarantee?

Ask when you book, and we'll digitally remove movable clutter from your photos at no charge, with no limit. Think bins, dishes, toys and cords. Cars parked on the street come out of every shoot automatically. Cars in the driveway need to be moved before the shoot. Virtual staging and removing permanent items like sheds or power lines are available as add-ons.

What's the difference between real and virtual twilight?

Virtual twilight turns a daytime exterior into a warm evening scene, with no second visit. Real twilight is a separate session at dusk for homes whose architecture, lighting or views truly shine at that hour. Virtual twilight is included in Signature and Excellence. Real twilight is a $249 add-on and is included in Excellence. We'll always tell you honestly which one your listing needs.

What areas do you cover?

We're headquartered in Conway and cover all of Central Arkansas, including Little Rock, North Little Rock, Benton, Bryant, Cabot, Greenbrier and Vilonia. Our River Valley team covers Russellville, Morrilton, Dardanelle, Dover and Hector. Not sure about your town? Text us.

How do I book a shoot?

Book online in about a minute. Pick your package and a time, and you'll get a confirmation right away and a reminder before we arrive. You can also text us at 501.504.9733.

What if the weather turns?

Light rain is usually fine. If weather would hurt the quality of your photos, we'll reschedule at no cost and work around your listing timeline.

Do you shoot video and drone too?

Yes. We offer standard and premium listing videos and social reels, with drone footage in every video. Every package also includes drone photos, and every media specialist is FAA Part 107 licensed before they fly.

Are your media specialists employees?

Yes. Every media specialist is a W-2 employee of Arkansas REM. We carry workers' comp and general liability insurance, and if someone gets sick, another team member covers your shoot.

What if I need a revision?

Just request it through our revision site, and our editing team will take care of it.

How does the referral program work?

Refer an agent who hasn't booked with us before. They'll get $100 off their first order, and you'll get a $100 credit once it's paid. Find your referral link in your account at book.arkansasrem.com.

Ready when you are

Your next listing
deserves our best.

One visit, usually about an hour on site. Photos tonight and video the next day. Book online in about a minute, or text us and we'll take it from there.

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